Multiple Marketing Fails

For my last and final blog, i will showcase a few examples of where some companies failed in their marketing techniques. These were either committed purposely, or just carelessly. Hang on to your pants because they are funny. 

Silly positioning

Ok, seriously this has to be a joke right? This ad belongs in a magazine, not a billboard next to a busy highway!

Unclear messages

Wait. What? Are you open or closed?

Exaggerating....or just desperate

 One word: Fail. Newsflash, don't put "fail" in the name of the business. 

Lack of planning....need i say more?

People are going to associate McDonalds with diabetes. The bright yellow arrow sure doesn't help this ad either. I'm thinking "wow i can pay a dollar to get diabetes?" Sweet lets go. Not. 

Other awful advertising/marketing mistakes include; not understanding your target market, boring messages, and failure to focus. Now, don't make these same mistakes. Be aware of the message you are trying to portray, and always always always step back and put yourself in the consumers shoes. Happy Marketing! 

What Is The Real Definition Of Marketing?

CEO's, CMO's, business students, and entrepreneurs all have different definitions of what marketing really is.

Marketing consists of a multitude of aspects. So what really is Marketing? Does marketing have a brand identity problem? Some common definitions are highlighted below:

Google definition:

"The action or business of promoting and selling products or services, including market research and advertising."

Investopedia's definition:

"The activities of a company associated with buying and selling a product or service. It includes advertising, selling and delivering products to people. People who work in marketing departments of companies try to get the attention of target audiences by using slogans, packaging design, celebrity endorsements and general media exposure. The four 'Ps' of marketing are product, place, price and promotion. "

American Marketing Association (AMA) definition:

"Marketing is the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large."

Merriam Websters definition: 

"The activities that are involved in making people aware of a company's products, making sure that the products are available to be bought, etc."

My roommates definition of marketing: 

"A way to enhance things, make them more aware of the product/service, essentially with marketing, at the end of the day you want people to like you because we are humans and we are built to have a belonging with stuff and people."

Creating relationships is the common theme in all of these definitions. Some definitions explain how you would marketing such as advertising and promotions, while other definitions explain why you would use marketing. 

Competition for Breakfast: McDonald's vs.Taco Bell

Ever since Taco Bell decided to extend their product line by offering breakfast items, the heat of the competition has risen. The breakfast market is huge in America, especially breakfast on the go. Chains are competing with one another trying to capture the market share of the fast paced early morning risers headed to work. Taco bell launched an advertisement that is very creative and clever featuring "Ronald McDonald", and no it is not the Ronald McDonald from the worlds largest hamburger chain that most of us are familiar with.

As a result, the international  major fast food chain restaurant, McDonald's decided to do something in response to this advertisement. They recently just announced that they will be offering free coffee for 2 weeks (March 31st-April 13). I was ecstatic to hear about this because i am a coffee guru and a poor college student, and free coffee is up my alley. But then i started to realize, wow this is a marketing weapon that they are utilizing to try to retain their customers during the early morning hours while trying to attract new customers. For a long time they have dominated the morning category, and they are not about to lose out to a chain restaurant that specializes in tacos in my opinion. McDonald's has held market share in the morning category for quite some time and consumers, like myself, are familiar with McCafe and the famous Egg McMuffin on their breakfast menu.

However, the motive behind this decision is to give something away for "free" to lure in traffic, in hopes that "other" purchases will be made from the menu. This marketing idea will not only get existing customers to come back more frequently, but it will reach out to customers who don't necessarily go to McDonald's on a regular basis. Where would you rather go eat breakfast? Taco Bell or McDonald's?

Marketing Fail: Inconsistent Messages

In class we are discussing the topic Integrated Marketing Communications, and how important it is to have a creative and consistent message for the consumers. There are a total of six steps in the marketing communication process: create awareness, provide knowledge, create a favorable impression, attain a preferred position in the customers mind, create a purchase intention, and finally make a sale. The message should be clear and consistent throughout each of these steps. It all starts with knowing who your customer is and what they want. Marketing research will help the manager of the company learn what stage the targeted customer is in and how to entice them to make a purchasing decision.

There are many ways to communicate to the customer. A business can communicate through mass media, direct mail, web, and sales.No matter what communication vehicle is chosen, the message must be consistent from packaging, point of sale displays, promotion materials, to the website. All of the activities involved in the communication process must be steady. It is a major challenge for marketers to effectively reach their target market through the messy sea of advertisements. This clutter creates an opportunity for managers to creatively formulate marketing messages for their customers. The last thing that a manger would want to do is to confuse the market by changing the messages in different contexts. Make sure the the sales person is communicating the same message as the social media and advertisements.

Benefits of Event Marketing

Events such as festivals, spring break destinations, concerts, business meetings, college campus days, and fashion shows all have two things in common; lots of people and good times. When people are generally happy and are having a great time, they are more inclined to make positive purchasing decisions and notice marketing messages.  Events offer many opportunities for a business to expose its products and services. Below are some examples on how a company can utilize different marketing techniques at an event.

Promotions -Sampling, interactive displays, and coupons can all be used as promotional material for events.The key point here is to offer an incentive through the promotion of the product or service for the consumer. Although this technique requires some sort of persuasiveness, it will help increase product recognition and enhance brand identity.

Trade-shows- Setting up a booth at the event with information about your business is an effective marketing strategy when you need to increase your email marketing contact list or just simply create awareness for your company. This is done through collecting customer data through a product giveaway by having them fill out a simple form requesting information such as name, phone number, email, and address. This information collected is very important for future marketing for the business.

Sponsorship's- This technique is used to generate publicity and obtain a wider audience that your budget can afford. The increase in exposure through pr/media will help brand loyalty as well.  During an event try to be one of the main sponsors, this can easily be done through donating product to the event.

Product Placement- Strategically placing your business's product in the premises of the event is another way you can effectively market your product and services. This gives you the opportunity to show the value of your product instead of giving away a free gift. Placing your product in events such as charity fundraisers will help your brand gain positive recognition. This technique is widely used on popular television shows, where celebrities use the product.  

Guerrilla Marketing- Sticker bombing, flash mobs, and street art are types of guerrilla marketing that is low cost and unconventional that requires high energy and imagination. In an event type environment this approach to marketing is the easy and fun.

Models- Hire young and energetic employees to model your products at an event can lure in new business for your company. This is because people tend to influence other people. It is good when positive energy is associated with your product through another person. Have models where your product and walk around the event and pass out samples.

Marketing Fail: Undefined Target Market

When formulating a new business idea or plan, the most common thing that entrepreneurs tend to forget is defining the target market. This is mind boggling for me to even comprehend on why CEO's forget this sacred step in creating a business. The target market, otherwise known as your customers that are willing to buy your product or service, essentially is the reason that you are in business. If your target market is not defined, then it could cause confusion for yourself and the customers. Sure, your product or service may obviously portray your marketing messages, but your company and its revenue will be much more profitable if you knew exactly who you were targeting and why.

Say that you have a product that caters to multiple segments, such as shampoo. This is a great example, because everyone uses shampoo. Knowing who uses shampoo, and why will help you differentiate your product to better fit the needs of the consumer. In turn, this will assist you in creating the perfect marketing messages towards them. After defining your market, it will be much easier for you to tweak your message and communicate the benefits in a more efficient manner.

For example, women who desire hair that is voluminous, vibrant, stronger, shinier, and softer should be targeted differently than a man who just simply wants clean and thick hair. As you can see, these target markets have two complete different reasons on why they choose to use that particular shampoo. Therefore, knowing the desires of the different types of markets is an essential key for success. Crafting the marketing messages specifically for those targets is important for a product as simple as shampoo. In the end, do not forget to link the customers needs to the marketing action through three simple steps; segment, target, and position.

Apple World? How They are Slowly Taking Over

Apple Co. has a unique marketing approach. Its simple and consistent design has created a buzz among its users. Apple has figured out how to attract and retain customers through its unique marketing approaches. Apple was the first among all other computer companies to have retail stores for customers to come in and purchase a computer. The design and layout of the store was very simple and user friendly, which reflects Apples product image very well. Apple stores helped the company understand what the consumers wanted and created a physical place where consumers can get hands on help from highly trained staff.  The company reveals only a limited amount of its new products, which stresses scarcity. When consumers know that there are only a limited amount of the product available, they are more inclined to make a purchase at the release date.This has been proven to be successful for this company.

Over the years Apple has been introducing more product lines to its product base. Currently, it has a product line of computers, iPads, iPods, iPhones, and just recently introduced the Apple TV.
What is the next big thing that Apple is going to release? I came across an article on Adweek that outlined the next bold steps for this company. Some of the new product lines that Apple can produce in the near future are cars, condos, and banks! This technology based giant could easily and successfully, based on its brand image and historical data enter into new markets. Who knows, maybe someday we will be using apple credit cards to buy our groceries and gas, live in Apple condos fully equipped with Apple based products, and drive an Apple car to work everyday.

Email Marketing: Win or Fail?

Consumers have been switching their shopping habits from the brick and motor shops to online shops over the past few years. We have seen a huge increase in online sales over the last year, and as this continues to grow we will see more and more companies adapt to this online shopping trend. Some say that it is of the past, but is it really? Maybe we are at the tipping point of connecting with consumers online. How can companies make a shopping experience more pleasing through their website? Any company that has a web presence is entering a whirl pool of sharks (competition), because almost every business has a website. Online marketing (digital marketing) is vastly different than traditional marketing (word of mouth, promotional pamphlets, events, and ect.)

So without the need for sales associates in the store, online business use email marketing to drive sales. It is an appropriate  direct channel for communication between companies and consumers. According to a study by ExacTarget, "94% of consumers prefer at least one form of marketing communication come through email."

The communication process is more digital now than ever, with 91% of adults owning a cell phone. Most of those mobile devices have an email app, where consumers continually check their email on a daily basis. As you can see, email marketing is essential for any business today. Email marketing is affordable, reaches a wide range of consumers, and very measurable. Through the analytics of the email marketing  software, a company can view whether a customer clicked on the email, trashed the email, or redeemed a coupon from that email. This information collected from the analytics will help the company better create their future emails and give them more insight of their target markets behaviors.

Go Daddy Super Bowl Ads...Marketing Win!

If you are not watching the Super Bowl for the football aspect of the game, then you are one of the millions of viewers who purely watch the Super Bowl for its advertisements. Every year millions of people look forward to the humorous ads specifically designed for one day of the year. The top companies of the industry compete to have the funniest and most engaging advertisement. It is a marketing dream for a company if their ad went viral. This is because they paid a lot of money for the ad to be broadcast during the Super Bowl. One particular ad that went viral last year was the "Go Daddy.com" advertisement, which featured Jessie Heiman and Bar Refaeli scandalously making out on national television. This was a bold step for the company, and a huge shock for America. This ad went viral for the wrong reasons, and has negatively effected the companies image in the eyes of the consumers. It didn't show what the company did or what it stood for, which is website hosting. This article talks about how Go Daddy decided to change its approaches.

Super Bowl 48 may have been a disappointment for those who were watching football, but for those who tuned in for the commercials were able to be enlightened by the creativity of some of the top brands in America. Go Daddy followed through with their word and created better advertisements this year. Check them out below.

and......

This is a marketing win because of the way that Go Daddy is able to connect with its consumer base through a variety of different types of ads, and staying true to their word.

#HashTags...Marketing Win!

What in the world is a "hash tag"?  #wouldntyouliketoknow

Hash tags are hot on the social media market and are now being acquired by all social mediums. They were born into this world by Twitter, then shortly after Facebook and Pinterest caught onto the popularity. Now, you see them everywhere from the television to conversation among others at the dinner table. Hashtags are so popular with todays market that Justin Timberlake and Jimmy Fallon were featured in a Saturday Night Live parody that instantly turned into a viral video , which you can view below.

 

 

As you can see this video demonstrates how relevant the hashtag is in our day to day lives.

Marketing is about creating "buzz", and the birth of the hashtag helped companies create their own buzz around the world. Websites can use hashtags to link keywords that are searchable through any search engine to increase traffic to their webpage. This is specifically important for increasing brand exposure online. Brands can integrate their tagline into a hashtag. For example, Kit Kat candy bar uses this technique by consistently using their tag line "have a break" through the hashtag (#HaveABreak) across all social media platforms. In addition a company can use a trending hashtag to quickly reach a large audience. Although it is very important to relate the trending hashtag to the business. If you are in the world of marketing it is critical for you to know the value of a hashtag and how it can help in your future marketing strategies. So with all that said the hashtag is...#MarketingWin!